Kyle’s Story…“I hate to pester clients”
Kyle was a Vice President of a boutique executive search firm. He had reached a plateau in his revenue and was not sure how to improve, but recognized that he needed to contribute more to sustain the business over time. Kyle was hesitant to call clients and prospects for non-project related conversations. Having sat on the client-side as a human resource executive, he hated the pestering consultant calls and did not want others to feel the same about him.
Participating in Harding & Co’s six-month program, Kyle learned the business development process for professionals and worked on his skills at cultivating stronger client relationships and disciplined outreach to grow and maintain his network. Understanding the process gave Kyle the confidence to implement greater outreach as illustrated by this email from Kyle to his Harding & Co coach six months after the program ended.
“I did not want to take a trip to Seattle a day after a long weekend to visit a client for whom my project was already completed – but due to your advice/training I did.”
“I did not want to extend the trip even longer by adding on three other companies and another city – but due to your advice/training I did.”
“I did not want to find the time to follow up every two weeks for a month – but due to your advice/training I did.”
After the first six months of Harding & Co training, Kyle originated three new clients and five new searches. Two years following the training, Kyle was promoted to Senior Vice President and wrote, “. . . I had my best year in total BD work. . . I increased my BD total fees brought in by a huge +61% over last year! And my total fees including non-BD work is up 39%!"